Harland Clarke is pleased to announce a new series of courses: The Management Training Program.
NEW! Management Training Program: This program is divided into three categories: Management 100, Management 200 and Management 300. It replaces the existing Leadership and TQM Courses. Management 100 and 200 are currently available in your Course Catalog. Look for Management 300 to be released shortly. The Leadership and TQM courses and Categories will be phased out 3/31/2011. Please begin assigning the Management Training Program Courses instead of Leadership and/or TQM courses as soon as possible and complete any previous assignments for Leadership and/or TQM by 3/31/2011.
Management 100 courses are designed for newly promoted managers, employees yearning to be managers, or for existing managers. It focuses on key management elements and includes:
MGT 102—Effective Communication Skills for Managers
* Methods of Communication
* Active Listening Skills
* Nonverbal Communication Skills
* Presentation Skills
* Business Writing
MGT 103—Managing Yourself and Your Priorities
* Time Management
* Project Management
MGT 104—Business Ethics and the Law
* Employment Law
* Business Ethics
Management 200 courses build upon Management 100 learning and include more intense and defined management topics:
MGT 201—Advanced Communication Skills for Managers
* Giving and Receiving Feedback
* Successful Negotiation Skills
* Conflict Management
* Interviewing Skills
* Leading Effective Meetings
MGT 202—Managing and Coaching for Success
* Management Styles
* Coaching for Success
* Managing the Generations
* Dealing with Difficult Co-Workers
MGT 203—Managing Your Department Effectively
* Planning and Budgeting
* Performance-Based Appraisals
MGT 204—Managing Stress and Delegation
* Stress Management
* Delegating
Management 300 (coming soon) focuses on strategic thinking and “next level” management strategies. It is recommended that you complete Management 100 and 200 courses as prerequisites to this course material. Management 300 contains:
MGT 301—Leading an Organization
* Understanding Leadership
* Difference Between Leadership and Management
* Strategies for Becoming a Better Leader
MGT 302—Change Management
* Managing Change Within Your Department
* Managing Change Within Your Financial Institution
MGT 303—Strategic Thinking
* Strategic Planning and You
* Benefits of Scenario Planning
MGT 304—Sharing and “Living” Your Vision
* Developing a Shared Vision
* Sharing Your Vision with Your Team
Management 100 and Management 200 courses are currently available. Look for Management 300 to be released in the next few weeks.
Please note that the Management Training Program will replace the Leadership and TQM Categories and those courses will no longer be available after 3/31/2011.
We continually strive to bring you new and exciting course content that adds value to your learning experience. Look for continuing updates throughout the year. We hope you enjoy this addition to the University.
The Education Support Team
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Harland Clarke is pleased to announce the release of new Consumer Education training modules.
Harland Clarke has completely revised and updated our Consumer Education package. This collection of consumer-focused training modules is a great way for your financial institution to provide consumers with up-to-date, critical financial information about some of the hottest topics in the market today.
All of our courses have been either revamped or newly created to provide you with the “latest and greatest” information available. We also continue to offer courses that assist younger people with learning about how to manage their finances properly as well as other critical information about general financial well-being. The following are just some of the topics included:
Loan Modification/HAMP
Foreclosures
HARP
Credit Card Rules
Identity Theft and Fraud
Additionally, there are new Spanish language modules that address many of the same issues available in English.
If you are a current Consumer Education subscriber, your modules will be automatically updated between March 22, and March 26, 2010.
This update will not affect the Online University.
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Harland Clarke is pleased to announce the release of new University content.
NEW! REG 137 - Regulation AA - Unfair or Deceptive Acts or Practices. The Federal Trade Commission Act (FTC Act) requires each federal bank supervisory agency to institute procedures for handling consumer complaints involving unfair or deceptive acts or practices by financial institutions under its jurisdiction. Regulation AA is the result of this requirement for the Federal Reserve System. This course provides an overview of Regulation AA’s guidelines for unfair and deceptive acts or practices, and a comprehensive overview of the credit practices rule as found in Regulation AA and how it affects your financial institution.
NEW! REG 138 - Credit Card Accountability, Responsibility, and Disclosure Act (Credit CARD Act). In May 2009, the Credit Card Accountability, Responsibility, and Disclosure Act, or the Credit CARD Act, was enacted to amend the Truth in Lending Act (which implements Regulation Z). This Act limits when credit card issuers can increase interest rates and bans billing and payment practices that the Federal Reserve considers to be “unfair or deceptive.” This course covers how the law affects credit card rates, terms and fees, and the youth market, and discusses the credit card disclosure requirements, penalties for non-compliance, and other related information.
These new courses are now available. We continually strive to bring you new and exciting course content that adds value to your learning experience. Look for continuing updates throughout the year.
We hope you enjoy this addition to the University.
The Education Support Team
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Harland Clarke is pleased to announce the release of multiple University content updates in January and February 2010.
The following courses have been updated:
* REG 102 - Regulation CC (Availability of Funds and Collection of Checks Act)
* REG 104 - Regulation E (Electronic Funds Transfer Act)
* REG 105 - Regulation Z – Truth in Lending Act
* REG 109 - Children’s Online Privacy Protection Act
* REG 125 - Age Discrimination Employment Act
* REG 127 - Health Insurance Portability and Accountability Act (HIPAA)
* HSA 100 - Health Savings Account
* IRA 110 - IRA Training Program
We continually strive to bring you new and exciting course content that adds value to your learning experience. Look for continuing updates throughout the year.
We hope you enjoy this addition to the University.
The Education Support Team
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REG 500—Certification has been updated and broken into sections to provide a comprehensive review of the Compliance category in easier-to-manage segments.
One updated course and five new courses now provide comprehensive exams for all Compliance courses:
REG 500 – Certification REG 100 – REG 105
REG 501 – Certification REG 106 – REG 111
REG 502 – Certification REG 112 – REG 117
REG 503 – Certification REG 118 – REG 123
REG 504 – Certification REG 124 – REG 129
REG 505 – Certification REG 130 – REG 136
The updated course has replaced the existing course, and new courses are available as of December 9, 2009. This update did not affect learning or testing in any other areas of the University.
We continually strive to bring you new and exciting course content that adds value to your learning experience. Look for continuing updates throughout the year.
We hope you enjoy this addition to the University.
The Education Support Team
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